Voice & Response Issues

If you're experiencing issues with voice quality or response timing, you can adjust several settings to optimize performance.

Response Speed vs. Accuracy

Your AI assistant has adjustable engine settings:

• Fast Engine: Quicker responses but might be less accurate
• Standard Engine: Balanced speed and accuracy
• Accurate Engine: Most accurate but slower responses

Adjust these in your assistant's settings under "AI Engine Configuration".

Filler Audio

To minimize silence during processing:

• Enable "Filler Audio" in your assistant settings
• The AI will use natural sounds (like "hmm" or "one moment") while processing
• Works best with the Fast Engine for near-instant perceived responses

Common Issues & Solutions

1. Slow Responses

   • Switch to Fast Engine mode
   • Enable Filler Audio
   • Simplify your system prompt

2. Inaccurate Responses

   • Use the Accurate Engine mode
   • Provide more context in your prompt
   • Add specific examples

3. Voice Quality

   • Try different voice models
   • Adjust speech speed settings
   • Try cloning a voice

4. Assistant Not Responding or Missing Speech in Transcript

   • Disable noise cancellation in your assistant settings
   • Noise cancellation can sometimes filter out speech or cause the assistant to not respond
   • Test with noise cancellation disabled to see if speech is properly detected

Optimization Tips

• For sales calls: Use Fast Engine + Filler Audio for natural flow
• For support: Consider Accurate Engine for better comprehension

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Need help? Contact support if these adjustments don't resolve your issues.