Inbound Calls Overview

When someone dials your dedicated (or SIP-integrated) number, VoxLink.ai can answer automatically through an AI Assistant. This section covers the big-picture flow of inbound calling:

1. Caller Dials Your Number

   • A local, international, or toll-free line assigned to your AI assistant.

2. AI Assistant Answers

   • Greets the caller using your configured voice and initial message.
   • Follows the system prompt to handle inquiries or gather information.

3. Optional Actions

   • Transfer to a human operator (if configured).
   • Schedule appointments, check order statuses, or collect data for later use.

4. Call Completion

   • AI ends the call politely or transfers to a queue/agent if needed.
   • You get transcripts and call analytics afterward.

---

Tip: Start by renting or provisioning a phone number and linking it to an inbound-type AI Assistant.