Caller ID & Handling

When you launch an outbound campaign, you can choose which number appears on recipients' phones.

1. Dedicated Number

• If you've rented a local or toll-free number, you can select it as the "Phone number" in the assistant settings.
• Good for brand consistency or if you also accept inbound calls on the same line.
• No OTP verification needed for numbers rented through VoxLink.ai.

2. Verified Existing Number (Caller ID Only)

• If you want your personal or company phone line to appear, verify it with an OTP or short call.
• This won't handle inbound calls for the AI, but the lead sees that recognized number on caller ID.
• Note: OTP verification is ONLY required when using your own existing number as Caller ID.

3. SIP Integration

• If you use a PBX or VOIP platform, you might pass a custom caller ID from your existing system.
• Make sure your trunk or provider is set to allow a specific outbound Caller ID.

4. Country-Specific Rules

• Some regions prevent using numbers you don't own as Caller ID.
• Always ensure you have the right to present that number to avoid spam or legal issues.

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Tip: Test by calling your own phone or a friendly colleague to confirm the correct caller ID is displayed before launching a big campaign.