Provisioning & Managing Phone Numbers

If you haven't already, check out our Phone Numbers section to learn how to obtain or integrate a number. Once you have a number:

1. Assign It to Your AI Assistant

   • Go to Assistants > (Your Inbound Assistant).
   • Under Phone Number, pick the number you want to use.

2. Verify Functionality

   • Test by calling the number from an external phone.
   • The AI should answer with your configured greeting.

3. Monitoring Inbound Lines

   • In the Phone Numbers page, you can see active lines, monthly cost, and usage.
   • Release lines you no longer need to avoid extra rental fees.

Handling Country-Specific Requirements

Some regions may require:

• Local address or business registration
• ID documents for toll-free or special lines

If so, you'll be prompted to upload documents for custom provisioning before your number is activated.