Approved Entries
Add the content your agent is allowed to answer from.
Knowledge
Give Your AI Agent Approved Business Knowledge
An agent is only as good as what it knows. The VoxLink knowledge base holds the content you have approved - hours, services, policies, processes - so answers come from your business rather than from guesswork.
Make sure every caller gets the same approved answer, instead of whichever answer whoever picks up happens to give.
Knowledge baseAttached to 2 agents
Opening hours
ApprovedServices & inclusions
ApprovedParking & access
ApprovedPricing policy
Under reviewOut of scope
Capture the enquiry and escalate to a person - configured per agent.
Why it matters
Wrong Answers Are Worse Than No Answer
Information lives in people's heads, old documents and out-of-date pages.
Different staff give different answers to the same question.
Policies change and nothing tells the phone line.
Teams need to know exactly what the agent is allowed to say.
Capabilities
Content You Control
Scoped to Agents
Attach knowledge to the specific agents that should use it.
Review and Update
Change an answer once and every agent using it follows.
Out-of-Scope Handling
Decide what the agent does when a question is not covered.
How it works
Building Your Knowledge
- 1
Collect the questions your team is actually asked.
- 2
Write or add approved answers in the knowledge base.
- 3
Attach the knowledge to the agents that need it.
- 4
Test with real questions and review the transcripts.
- 5
Update entries as your business changes.
Example workflow
Knowledge Base in a Real Conversation
A customer asks about a policy that changed last month.
The team updates the relevant knowledge base entry once, rather than briefing every staff member individually.
Every agent using that knowledge gives the current, correct answer from that point forward.
Where it fits
Where It Fits
Repeat questions
Hours, location, parking, services, processes.
Policy consistency
One approved answer used on every call.
Multi-location businesses
Different knowledge attached to different agents.
Accuracy Is Yours to Maintain
- Website crawling or file ingestion is only available where that capability has been verified for your workspace - do not assume automatic ingestion.
- VoxLink does not guarantee that answers are correct; correctness depends on the content you approve and keep current.
- Review your knowledge regularly, especially pricing, availability and policy content.
Use it inside
Related Solutions
Where it applies
Related Industries
Works with
Connected Features & Agents
More Automation & Intelligence
Related Platform Features
Keep exploring
FAQ
Knowledge Base Questions
Set up Knowledge Base for your business
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.