VoxLink Basics

Types of Calls

1. Inbound Calls: Calls received by the system
2. Outbound Calls: Calls initiated by the system

Campaigns

Campaigns are organized sets of calls with specific goals and target audiences.

Leads

Leads are potential customers or contacts that are targeted in a campaign.

Assistant Configuration

• Engine: AI model powering the conversation
• Prompt: Initial instructions for the AI assistant
• Initial Message: First message spoken by the assistant
• Language: Language used for the conversation
• Voice: Selected voice for the assistant
• Tools: Additional functionalities available to the assistant
• Post-call Extractions: Data extracted after the call for analysis

Automate Platform

A no-code platform for setting up and managing voxlink.

Phone Numbers Provision

Process of acquiring and setting up phone numbers for use in campaigns.

Costs

• VoxLink cost per minute: Charge for using the autocall service
• Twilio cost: Additional charges for using Twilio's communication services

Tools

• Transfer Call: Ability to transfer the call to a human agent
• End Call: Option to terminate the call
• Cal.com Calendar Integration: Scheduling functionality integrated with Cal.com