Outbound Calls
Outbound Calls Overview
Learn about outbound call campaigns, including sales calls, reminders, and follow-ups using AI assistants
VoxLink.ai supports outbound call campaigns where the AI calls leads or customers automatically. Ideal for:
- Sales/Marketing: Reaching out to potential clients, offering promotions.
- Collections/Reminders: Checking overdue payments or reminding appointments.
- Customer Follow-Ups: Post-purchase check-ins, feedback surveys, etc.
Key Elements
Leads List
Usually a list of phone numbers (with optional data like names or IDs).Campaign
A structured way to manage who gets called, how many times, and in which time window.AI Assistant
Handles the conversation, guided by your system prompt and call script.Caller ID
The number shown on recipients' phones. Could be a dedicated number or your verified existing line.
Tip: Each campaign references an AI assistant. If your script changes drastically, you might create a new assistant or edit the existing one.
Related guides
Outbound Calls
Creating & Managing Campaigns
Step-by-step guide to creating and managing outbound call campaigns, including lead imports and monitoring
Read guide →Outbound Calls
Caller ID & Handling
Learn how to configure and manage caller ID for outbound campaigns
Read guide →Outbound Calls
Voicemail Handling
Learn how your AI assistant handles voicemail detection in outbound calls
Read guide →Outbound Calls
Scripts & Prompts for Sales or Collections
Learn how to write effective system prompts and scripts for outbound sales and collection calls
Read guide →