Troubleshooting
Call Quality Issues
Troubleshoot and optimize call quality, latency, and connection issues
On this page
Call quality can be affected by both technical factors and AI settings. Here's how to optimize both:
AI Engine Impact
Your choice of AI engine affects perceived call quality:
Fast Engine + Filler Audio
- Minimal latency
- Quick back-and-forth
- Natural conversation flow
- Best for most calls
Standard/Accurate Engine
- Longer processing time
- More accurate responses
- Better for complex conversations
Optimization Tips
- Start with Fast Engine + Filler Audio
- Switch to Standard/Accurate only if needed
- Monitor call recordings for quality
- Test different voice models
Quick Fixes
If experiencing issues:
- Try a test call
- Switch to a faster engine setting
- Enable filler audio
- Check network connection
Tip: The combination of Fast Engine and Filler Audio typically provides the best perceived call quality.
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