A completed call needs to create a job ticket in an internal system with no ready-made integration.
Developers
Extend VoxLink With APIs & Webhooks
Some workflows only exist inside your own systems. Where API access and webhooks are enabled for your workspace, call events and outcomes can be delivered to the endpoints your team controls.
Get call outcomes into the internal system your business already runs on, even if it is not a common off-the-shelf tool.
Event deliveryEvent delivery
Call event
Configured event in your workspace
Webhook
Delivered to the endpoint you register
Your system
Your team handles the event and builds the workflow on your side.
Event names, payloads and limits are provided in current documentation from our team, not published here.
Why it matters
Off-the-Shelf Connections Never Cover Everything
Internal systems and custom databases are not on any integration list.
Teams want call outcomes in their own job management or ticketing tool.
Manual exports get stale immediately.
Workflows need to trigger the moment a call ends, not overnight.
Capabilities
How Extension Works
- Call Events
- Configured events from your workspace can be delivered to an endpoint you control.
- Your Endpoint
- You own the receiving system and decide what happens next.
- Programmatic Access
- Where API access is enabled, your systems can work with your VoxLink workspace directly.
- Your Own Workflows
- Trigger job creation, notifications or internal processes on your side.
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How it works
Event → Webhook → Your System
- 1
Confirm API access and webhook delivery are enabled for your workspace.
- 2
Register the endpoint you want events delivered to.
- 3
Choose which configured events should be sent.
- 4
Test delivery against a non-production endpoint first.
- 5
Handle the event in your own system and build your workflow from there.
Example workflow
API & Webhooks in a Real Conversation
The team registers an endpoint, selects the configured events to deliver, and tests delivery before going live.
The internal system receives the event and creates the job automatically, without a manual export step.
Where it fits
Where It Fits
Custom job management
Create work items from call outcomes in your own tool.
Internal notifications
Alert the right channel when a specific outcome occurs.
Data warehousing
Land call records in your own reporting environment.
Before You Build
- This page intentionally does not publish endpoints, event names, payload schemas, SDKs, authentication methods or rate limits.
- Available events and API capabilities depend on what is enabled and verified for your workspace.
- Request current technical documentation from our team before building against VoxLink.
Use it inside
Related Solutions
Where it applies
Related Industries
Works with
Connected Features & Agents
Keep exploring
FAQ
API & Webhooks Questions
Set up API & Webhooks for your business
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.