A manager wants to know whether a recent agent change improved outcomes.
Reporting
See What Is Happening Across AI Calls
One call tells you very little. Across a week you can see when calls arrive, what people are asking for and where conversations end. VoxLink brings that view together so you can act on it.
See where call volume and outcomes are heading before it shows up as a problem elsewhere in the business.
Call analyticsIllustrative values
Calls
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Handled by agent
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Transferred
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Calls by day (example)
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T
W
T
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Interface example only - not customer results.
Why it matters
Phone Activity Is Usually Invisible
Nobody knows how many calls actually arrive, or when.
Outcomes are not recorded consistently, so they cannot be compared.
Recurring questions go unnoticed for months.
There is no way to see whether a change to the agent helped.
Capabilities
What You Can See
- Call Volume
- How many calls arrive and how that changes across days and hours.
- Outcome Mix
- How conversations ended, based on the outcomes your agents record.
- Topic Patterns
- What callers are asking about, drawn from your call records.
- Trends Over Time
- Compare periods to see the effect of changes you make.
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How it works
From Call Records to a View
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Agents handle calls and record structured outcomes.
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Records accumulate in your workspace.
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The dashboard aggregates volume, outcomes and timing.
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Your team reviews the patterns.
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You adjust instructions, knowledge or staffing in response.
Example workflow
Analytics in a Real Conversation
They review the volume, outcome mix and topic patterns in the dashboard for the periods before and after the change.
The team can see whether the change helped, using their own call records rather than guesswork.
Where it fits
Where It Fits
Weekly operations review
See where calls are concentrated and plan coverage.
Agent tuning
Spot the questions your agent handles poorly.
Team reporting
Share a consistent view of phone activity.
About the Numbers Shown
- Any figures shown in dashboards on this site are illustrative examples of the interface, not results from a customer.
- We do not publish benchmark answer rates, conversion uplift or cost-saving claims.
- Reporting reflects the outcomes your agents are configured to record.
Use it inside
Related Solutions
Where it applies
Related Industries
Works with
Connected Features & Agents
More Automation & Intelligence
Related Platform Features
Keep exploring
FAQ
Analytics Questions
Set up Analytics for your business
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.