Inbound Call Insights

After an inbound call, VoxLink.ai provides transcripts, analytics, and possible automation triggers.

1. Recording & Transcription

• Recording: Typically saved in the call logs, so you can replay.
• Transcription: The AI's recognized text, which is used to generate its responses.

2. Post-Call Data (Summary & Extracted Variables)

• The AI can store or forward call info (e.g., name, reason for calling) to a connected CRM or spreadsheet.
• Summaries may include "intent" or "call outcome."

3. Automation Triggers

• Using the built-in no-code platform, you can do things like:
  1. Email or Slack the transcript to your team.
  2. Log the call outcome in Google Sheets.
  3. Notify a human agent if follow-up is needed.

4. Viewing Insights

• In your VoxLink.ai dashboard, go to Calls or History.
  • Filter by inbound calls.
  • Click a specific call to see the transcript, recording, or final notes.

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Note: For advanced analytics (like call sentiment or deeper classification), watch out for upcoming features or use the webhook/API to feed transcripts into external tools.