GoHighLevel Issues

This page covers common issues when using GoHighLevel integrations with VoxLink.ai.

Appointment Scheduling Issues

Missing API Key Error

Problem: Getting error "missing api_key location_id or calendar_id for GoHighLevel"

Solution:

1. Go to assistant settings
2. Navigate to Appointment Scheduling section
3. Click Disconnect to remove current GoHighLevel connection
4. Click Connect again to re-authorize
5. Select an calendar from the dropdown
6. Click Save to apply the configuration
7. Verify the connection shows as active after reconnecting

Connection Problems

OAuth Authorization Fails:

• Try incognito mode to resolve authentication conflicts
• Verify account selection - ensure you selected the correct GoHighLevel account
• Check permissions - confirm you have admin access to the GoHighLevel account

Calendar Not Appearing

Calendars don't show in assistant settings:

• Refresh connection by disconnecting and reconnecting
• Verify calendar setup in your GoHighLevel account
• Check account permissions for calendar access

Booking Failures

Appointments not being scheduled:

• Email Required: Ensure the assistant has an email defined in assistant settings and the lead has an email in inbound variables or from conversation. See Email Requirement for Appointments for detailed setup.
• Test calendar availability - verify the calendar has open slots
• Check time zones - ensure correct time zone configuration in both systems
• Review assistant logs - check call transcripts for booking attempts
• Verify calendar settings in GoHighLevel for booking restrictions

Data Mapping Problems

Lead data not syncing correctly:

• Verify field mapping in automation platform
• Check required fields in GoHighLevel
• Test with sample data before live campaigns

Getting Help

If these solutions don't resolve your issue:

1. Check call transcripts to see exactly what the AI attempted
2. Test the integration with a simple appointment booking
3. Contact support with specific error messages and screenshots

Common Support Information Needed:

• Screenshot of the error message
• Calendar configuration details
• Assistant settings configuration