VoxLink.ai

Number Provisioning

DIDLogic Integration

A step by step guide to connect your DIDLogic account via SIP trunking

Purchase a Phone Number

Log in to your DIDLogic dashboard at [app.didlogic.com](https://app.didlogic.com) and go to the **BUY** tab. Search by country and area code, add a number to your cart, and complete checkout. Your new number will appear under the **PURCHASED** tab.

Configure Your SIP Account (Outbound)

Go to the **SIP** tab and click **Edit** on your SIP account.
Note the **SIP account number** (e.g., `12345`) — this is your **username** that you will use in VoxLink. Set a password in both the **Password** and **Confirm Password** fields — you will use this same password when importing the number to VoxLink.
Enable **"Restrict to authorized IPs"** and add the IP address `34.195.177.252`, then click **Add** and **Update**.
Scroll down to find your region and copy the **SIP URI** from the regional gateway list. You will need this for the outbound settings in VoxLink.

Configure Inbound Routing (in DIDLogic)

Go to the **PURCHASED** tab and click **Destination** next to your phone number. 

Delete any existing destination, then change the selector from "SIP device" to "SIP URI".

Enter the SIP URI in the following format:

```
<number_without_plus>@5wed79aeavr.sip.livekit.cloud
```

For example, if your number is `+15551234567`, enter:

```
15551234567@5wed79aeavr.sip.livekit.cloud
```

Click **Add**.

Import Number to VoxLink

Go to your VoxLink dashboard → **Your Phone Numbers** → **"Integrate SIP trunk"** and fill in your details:

```
Phone number: Your DIDLogic number in E.164 format (e.g., +15551234567)
Username: The SIP account number from Step 2 (e.g., 12345)
Password: The password you set in Step 2
```
Under **Outbound settings**, paste the regional SIP URI you copied in Step 2. Set **Number format** to **"International with + in front"** and enable **"Outbound call will come from a fixed IP address"**.
Under **Inbound settings**, select **"IP Address"** as the authorization type. Add the IP address of your chosen DIDLogic regional gateway from the table below:

| Gateway | IP Address |
|---------|-----------|
| sip.nl.didlogic.net | 89.149.192.7 |
| sip.uk.didlogic.net | 23.19.63.1 |
| sip.se.didlogic.net | 5.150.254.205 |
| sip.de.didlogic.net | 157.230.96.24 |
| sip.fr.didlogic.net | 159.8.84.235 |
| sip.hk.didlogic.net | 188.42.84.76 |
| sip.sg.didlogic.net | 188.42.84.76 |
| sip.au.didlogic.net | 119.9.12.222 |
| sip.nz.didlogic.net | 131.203.181.17 |
| sip.ir.didlogic.net | 161.202.135.82 |
| sip.ca.didlogic.net | 138.197.143.154 |
| sip.lax.didlogic.net | 185.118.62.77 |
| sip.nyc.didlogic.net | 192.241.183.87 |
| sip.za.didlogic.net | 102.130.116.205 |
| sip.br.didlogic.net | 169.57.132.146 |
Select the **Country** where your SIP trunk is located.

Verify Setup

Make a test call to your number to verify inbound calling, then use the test call feature to verify outbound calling.

Security Requirements

Your SIP credentials need to be secure. Your password must have at least 12 characters, include numbers, upper and lowercase letters, and special characters are recommended.

Common Issues

Outbound calls not working?

- **Verify the SIP URI** — Make sure you copied the correct regional SIP URI from Step 2. Remove any trailing spaces.
- **Check your username** — The username is the numeric SIP account number (e.g., `12345`), not your email address or account name.
- **Check your password** — Ensure the password in VoxLink matches exactly what you set in the DIDLogic SIP account settings.
- **Verify IP whitelist** — Make sure `34.195.177.252` is added to the authorized IPs in your DIDLogic SIP account.

Inbound calls not working?

- **Verify the SIP URI destination** — In DIDLogic, make sure the destination is set to SIP URI (not SIP device) and the format is correct: `<number_without_plus>@5wed79aeavr.sip.livekit.cloud`
- **Check the IP whitelist in VoxLink** — Make sure the IP address you added in the VoxLink inbound settings matches the regional gateway you are using. Refer to the gateway IP table in Step 4.

Need help setting up? Our support team specializes in helping customers integrate their phone systems. We'll guide you through the entire process, ensuring a smooth setup with your specific phone system configuration.

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