Answer Common Questions
Respond to routine enquiries using the business knowledge you have approved for the chatbot to use.
WhatsApp AI Chatbot
Turn WhatsApp Messages Into Useful Customer Conversations
Give customers a fast, conversational way to engage with your business in WhatsApp. VoxLink can use your approved business knowledge and configured instructions to answer routine questions, capture customer details and guide supported conversations toward the right next step.
WhatsApp business chatVoxLink AI chatbot
AI ActiveHi - do you have anyone available to look at a blocked drain this week?
We do have availability this week. Which suburb are you in, and is the blockage inside or outside?
Northcote, outside near the driveway.
Thanks. Can I take your name and the best mobile number so the team can confirm a time?
Answered from approved knowledge
Captured details
SuburbNorthcote
IssueBlocked drain
LocationOutside
ContactRequested
Enquiry Captured
Next step
Booking Requested - passed on for the follow-up workflow you have configured.
Capabilities
What a WhatsApp AI Chatbot Can Handle
Capture Customer Details
Ask for the details you have configured as required, so an enquiry arrives with useful context attached.
Guide the Next Step
Move supported conversations toward the next step you have set up, rather than leaving a message unanswered.
Handle Repetitive Enquiries
Take the repeated questions your team answers every week and keep them moving outside business hours.
Use Consistent Instructions
The chatbot follows the instructions you configure, so tone, scope and wording stay consistent across conversations.
Create Useful Conversation Context
Each conversation leaves a readable record of what was asked and what was captured for supported follow-up workflows.
How it works
How a WhatsApp Conversation Runs
- 1
A customer starts or continues a conversation with your business in WhatsApp.
- 2
The AI chatbot identifies what the customer needs from the message.
- 3
It draws on your approved Knowledge Base and configured instructions to reply.
- 4
It asks for the information you have set as required for that type of enquiry.
- 5
It completes a supported next step, or hands the conversation over where handover is configured.
- 6
The outcome is available for supported follow-up workflows your team already uses.
Ready to run this in your own conversations?
FAQ
WhatsApp AI Chatbot Questions
Keep exploring
Set up your whatsapp ai chatbot and test it first
Configure the approved knowledge, instructions and captured details, review how conversations run, then decide when to put it in front of customers.