Billing & Credits

1. Unexpected Charges?

• Large Outbound Campaign? Possibly your calls used more minutes than expected.
• Did You Rent Multiple Numbers? Monthly fees stack if you keep multiple lines active.

2. Refund / Cancellation Policies

• Check your plan's terms. Usually usage-based minutes are non-refundable because resources are used in real-time.
• If you have a monthly plan with included minutes, you can often cancel future renewals but not partial months.

3. Tracking Usage

• Dashboard: Real-time usage counters show minutes consumed.
• Notifications: Set alerts if you near a monthly threshold.

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Tip: If usage spiked unexpectedly, see call logs or see if an employee triggered a large campaign by mistake.