Number Provisioning
Handling Compliance
Understand compliance requirements for phone number provisioning and calling regulations in different countries
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Different countries have different rules about who can rent phone numbers and how calls are regulated. Here's what to watch for:
1. KYC (Know Your Customer)
- Some carriers require you to prove identity (passport/ID) or business ownership (business license).
- Local Address: May need a utility bill or tax document showing you have a presence in that country.
2. Telemarketing Rules
- Consent: Many regions require leads to have opted in to receive calls.
- Do Not Call (DNC) Lists: In the US, ensure you don't cold-call people who are on the national DNC registry.
- Time Restrictions: Some places restrict calling outside 8 AM to 9 PM local time.
3. Privacy & Recording
- If you record calls or transcribe them, comply with local laws. Some jurisdictions need two-party consent.
- Post disclaimers in your system prompt if required (e.g., "This call may be recorded or transcribed for quality purposes.").
Note: Violating telecom or privacy laws can lead to heavy fines. Always review local regulations before launching large-scale campaigns.
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