How does VoxLink fit into a contact centre?

It handles the intents you configure - typically triage and routine enquiries - and hands the rest to your agents with the information already captured.

Can it run outbound calls?

It can run configured outbound workflows where that use is appropriate and permitted for your organisation.

What outcome data is available?

Transcripts, summaries and structured outcomes where those features are enabled.

Can it connect to our systems?

Through supported integrations and the API and webhooks feature.

How many calls can it take at once?

Capacity depends on your plan and configuration - we will walk through the detail with your team rather than quote a number here.

Call Centres · Industry

AI Voice Agents for Call Centre Workflows

Contact centres run on structure. VoxLink can sit inside your workflows - triaging inbound calls, resolving routine enquiries, running appropriate outbound conversations and returning a structured outcome for every call.

Use AI for repeatable triage and routine conversations so people can focus on exceptions and complex calls.

Start Automating Call Centre Workflows See Pricing

Inbound triage queueOn call

Billing question

Resolved from knowledge

Account change

Routed to agent queue

Opening hours

Resolved from knowledge

Complaint

Escalated with context

Intent

Structured

Routing

Structured

Outcome

Structured

The problem

Where Workflows Break Down

Routine enquiries occupy agents who should be handling complex conversations.
Triage quality varies between agents and between shifts.
Outcome data is inconsistent, which makes reporting hard to trust.
Peaks and overflow are difficult to plan for.

How VoxLink helps

Where VoxLink Helps

Inbound Triage

Identify the reason for the call and route it based on the rules you define.

Routine Enquiries

Resolve repeat questions from approved knowledge without occupying an agent.

Appropriate Outbound Workflows

Run configured outbound conversations where that use is appropriate and permitted.

Structured Outcomes

Return a consistent outcome record for every conversation.

Call journey

A Triaged Call

1
A call arrives in the queue.
2
VoxLink identifies the caller's intent.
3
Routine enquiries are resolved using approved knowledge.
4
Anything requiring an agent is routed by your configured rules.
5
Required information is captured before hand-off.
6
A structured outcome is written for reporting and follow-up.

Set this up for your call centres calls

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Boundaries

Set Your Own Boundaries

You define which intents VoxLink handles and which always reach an agent.
Outbound use should be reviewed against your own obligations before it is enabled.
Claims about concurrency, staffing levels or cost outcomes depend on your own configuration and testing.

AI voice agents

Agents Used in Call Centres

AI Customer Support→AI Receptionist→AI Outbound Calling→AI Lead Qualification→

Features

Features That Matter Here

Call Transfer→Analytics→Call Recording & Transcription→API & Webhooks→Call Summaries→

Next steps

FAQ

Call Centres Questions

Set up VoxLink for your call centres calls

Configure the agent, test how it handles your real enquiries, then decide when to put it live.

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