Conversation Ended Webhook

{
  "id": 8842,
  "conversation_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "assistant_id": "f9e8d7c6-b5a4-3210-fedc-ba9876543210",
  "type": "widget",
  "message_count": 8,
  "status": "ended",
  "extracted_variables": {
    "status": true,
    "summary": "Customer asked about pricing plans and was interested in the Pro plan"
  },
  "input_variables": {
    "name": "John Doe",
    "email": "john@example.com"
  },
  "transcript": [
    {
      "role": "assistant",
      "content": "Hi! How can I help you today?",
      "timestamp": "2026-02-23T09:30:00+01:00",
      "timestamp_unix": 1771835400
    },
    {
      "role": "user",
      "content": "I have a question about your service.",
      "timestamp": "2026-02-23T09:31:12+01:00",
      "timestamp_unix": 1771835472
    },
    {
      "role": "assistant",
      "content": "Of course! I'd be happy to help. What would you like to know?",
      "timestamp": "2026-02-23T09:31:15+01:00",
      "timestamp_unix": 1771835475
    },
    {
      "role": "user",
      "content": "What are your pricing plans?",
      "timestamp": "2026-02-23T09:58:40+01:00",
      "timestamp_unix": 1771837120
    }
  ],
  "formatted_transcript": "AI: Hi! How can I help you today?\nCustomer: I have a question about your service.\nAI: Of course! I'd be happy to help. What would you like to know?\nCustomer: What are your pricing plans?",
  "attachments": [],
  "customer_phone": null,
  "customer_name": "John Doe",
  "sender": null,
  "created_at": "2026-02-23T09:30:00+01:00",
  "ended_at": "2026-02-23T10:00:00+01:00"
}

{
  "id": 8843,
  "conversation_id": "b2c3d4e5-f6a7-8901-bcde-f12345678901",
  "assistant_id": "f9e8d7c6-b5a4-3210-fedc-ba9876543210",
  "type": "whatsapp",
  "message_count": 12,
  "status": "ended",
  "extracted_variables": {
    "status": true,
    "summary": "Customer scheduled an appointment for next week"
  },
  "input_variables": {},
  "transcript": [
    {
      "role": "user",
      "content": "Hello, I'd like to book an appointment",
      "timestamp": "2026-02-23T14:00:05+01:00",
      "timestamp_unix": 1771851605
    },
    {
      "role": "assistant",
      "content": "Hi! I'd be happy to help you book an appointment. What date works best for you?",
      "timestamp": "2026-02-23T14:00:08+01:00",
      "timestamp_unix": 1771851608
    }
  ],
  "formatted_transcript": "Customer: Hello, I'd like to book an appointment\nAI: Hi! I'd be happy to help you book an appointment. What date works best for you?",
  "attachments": [
    {
      "type": "image",
      "url": "https://example.com/media/public/20032/product-photo.jpg",
      "filename": "product-photo.jpg"
    },
    {
      "type": "document",
      "url": "https://example.com/media/public/20031/order-receipt.pdf",
      "filename": "order-receipt.pdf"
    }
  ],
  "customer_phone": "+1234567890",
  "customer_name": null,
  "sender": {
    "phone_number": "+19876543210",
    "display_name": "My Business"
  },
  "created_at": "2026-02-23T14:00:00+01:00",
  "ended_at": "2026-02-23T14:25:00+01:00"
}