Voice Selection & Voice Cloning

Your AI assistant can speak with built-in voices or a custom cloned voice. Natural, realistic voices increase customer trust and engagement.

TTS Provider

Select your Text-to-Speech provider in the assistant settings. Available in Pipeline and Dualplex modes.

Available Providers:

• ElevenLabs - High-quality voices
• Cartesia - Fast, low-latency synthesis

The TTS Provider dropdown appears after selecting a language.

Voice Library

Each TTS provider has its own voice library. Select male/female, accent, or language based on your provider.

Importing Voices from the Provider Library

Beyond the built-in catalog, you can import any public voice from your TTS provider's own library (ElevenLabs Voice Library or Cartesia Library). Available in Pipeline and Dualplex modes.

Steps:

1. Click "Import voice" next to the voice selector
2. Pick the provider (ElevenLabs or Cartesia)
3. Open the provider's voice library and find a voice you like
4. Copy the voice link or ID (the ⋮ menu next to the voice)
5. Paste it in the import field and click Import

You'll get a notification when the voice is ready — it then appears in the voice picker like any other voice, billed at the same flat per-minute rate.

Notes:

• ElevenLabs voices with a custom price set by their creator cannot be imported.
• Private or unshared voices cannot be imported — only public library voices.

Voice Cloning

Clone a voice from an audio sample. Available in Pipeline and Dualplex modes.

Clone to Provider:

• Cartesia - Single audio file, at least 10 seconds, 1 speaker, no background noise
• ElevenLabs - Samples over 1 minute, 1 speaker, no background noise. Max 5 minutes total. Quality over quantity.

Steps:

1. Click "Clone voice" next to voice selector
2. Select provider (Cartesia or ElevenLabs)
3. Choose the voice language
4. Enter a name for your voice
5. Record or upload audio
6. Wait for processing
7. Select your new voice from dropdown

Best Practices

1. High-Quality Audio: Clearer samples give better results
2. Steady Delivery: Natural tone, no abrupt changes
3. No Background Noise: Record in a quiet environment
4. Legal: Ensure permission to clone voices that aren't yours

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Tip: After selecting or cloning a voice, do a test call to confirm it sounds as expected.