Your Number Stays Public
Customers keep calling the number they already know.
Existing numbers
Bring Your Existing Business Number to VoxLink
Your number is on your vehicles, your invoices and years of advertising. Where the arrangement is supported and verified for your account, VoxLink can sit behind that existing number so your agent answers the line customers already know.
Add AI answering behind the number your customers already have saved, without changing what they dial.
Call pathCall path
Existing business number
The number your customers already call
Supported carrier / routing layer
Confirmed as supported for your account
VoxLink AI agent
Answers and handles the conversation
Human team
Reached through your transfer rules
Compatibility, porting and cut-over are confirmed for your setup before anything changes.
Why it matters
Changing Your Number Is Not an Option
Your published number is printed, signwritten and indexed everywhere.
Customers ring the number they already have saved.
Any change to call handling has to be reversible and low risk.
You still need calls to reach a person when they should.
Capabilities
How an Existing Number Fits In
A Supported Routing Layer
Calls reach VoxLink through a routing arrangement that has been confirmed as supported for your account.
Your Agent Answers
The configured VoxLink agent handles the conversation on that line.
Handover to Your Team
Calls that should reach a person are routed on using your configured transfer rules.
How it works
The Call Path
- 1
A customer dials your existing business number.
- 2
The call passes through the routing arrangement confirmed for your account.
- 3
Your configured VoxLink agent answers and handles the conversation.
- 4
Captured details are recorded and available to your team.
- 5
Where a condition applies, the call is transferred to a person.
Example workflow
Bring Your Own Number in a Real Conversation
A long-established business wants AI answering without reprinting its advertised number.
Our team confirms the routing arrangement supported for the account, and calls to the existing number are routed through to the configured VoxLink agent.
Customers keep dialling the number they already know, and the agent answers on the business's behalf.
Where it fits
Where It Fits
Established local businesses
Keep a number that has been advertised for years.
Overflow and after hours
Send only the calls you choose to your agent, on the same public number.
Staged rollouts
Start with a subset of calls and expand once you are satisfied.
What Must Be Confirmed First
- We do not promise universal compatibility with every carrier, phone system, SIP arrangement or number type.
- Porting, forwarding behaviour, BYOC support and cut-over timing are not guaranteed and must be confirmed for your specific setup before you rely on them.
- We make no claim of zero downtime during any change, and VoxLink is not suitable for emergency calling.
- Talk to our team about your current provider and setup so we can confirm what is actually supported for you.
Use it inside
Related Solutions
Where it applies
Related Industries
Works with
Connected Features & Agents
More Voice & Calling
Related Platform Features
Keep exploring
FAQ
Bring Your Own Number Questions
Set up Bring Your Own Number for your business
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.