Answer Common Questions
Respond to routine questions using your approved business knowledge.
AI Receptionist
An AI Receptionist That Answers Like Your Business Is Always Open
Give every caller a professional first response. VoxLink AI Receptionist can greet customers, understand why they are calling, answer common questions from your business knowledge, capture details, book supported appointments and transfer calls when a person should take over.
Incoming call · 03 9xxx xxxx
Main business line
- CallerHi, are you open on Saturday mornings?
- VoxLinkWe are - 8am to midday. Did you want to come in this week?
- CallerYes please, and I'd like to speak to accounts after that.
- VoxLinkI'll book you in and put you through to accounts now.
FAQ answeredOpening hours
Appointment bookedSat 8:30am
Transfer to accountsConnecting
Caller record
Name, number and reason for calling captured.
Capabilities
What Your AI Receptionist Can Do
Book Appointments
Move eligible callers into supported scheduling workflows.
Route & Transfer Calls
Direct callers to the appropriate person or team based on configured rules.
Capture Caller Details
Collect contact details, service needs and other required information.
Handle After-Hours Calls
Give customers a useful response when your team is unavailable.
Create Useful Call Records
Use transcripts, summaries and structured outcomes where enabled.
How it works
How Your AI Receptionist Handles a Call
- 1
Caller reaches your business.
- 2
AI greets the caller using your configured voice and instructions.
- 3
AI understands the request and uses your Knowledge Base.
- 4
AI answers, captures information, books or routes the call.
- 5
Human handover occurs when configured or required.
- 6
Call outcome is available for supported follow-up workflows.
Who this is for
Is AI Receptionist the right fit for your business?
Australian small and mid-size businesses
Clinics, trades, salons and offices that get more calls than a small front-desk team can comfortably answer, especially during busy periods.
Teams without a dedicated receptionist
Businesses where the owner or a technician currently answers the phone between other work.
Multi-location or after-hours operations
Businesses that want a consistent front-desk experience outside normal opening hours.
Problems it solves
What this replaces or fixes
- Calls go unanswered during busy periods
- When everyone is with a customer or on the tools, incoming calls ring out.
- After-hours callers get no response
- Enquiries that arrive outside opening hours currently wait until the next business day.
- Inconsistent greetings and information
- Different staff answer calls differently, and callers sometimes get incomplete answers.
- Urgent calls don't always reach the right person
- Without clear routing rules, an important caller can end up stuck instead of transferred.
Example conversations
Illustrative examples, not recordings
These are written examples of the kind of conversation your agent could handle once configured - not transcripts of real calls.
Example: after-hours enquiry
Caller: Hi, are you open right now? I wanted to ask about your services.
Agent: Thanks for calling - our team is offline at the moment, but I can help. What would you like to know?
Caller: Do you take walk-ins or do I need an appointment?
Agent: Appointments are preferred. I can check available times now if you'd like to book one.
Example: call that needs a human
Caller: This is urgent - I need to speak to someone about a complaint.
Agent: I understand. Let me transfer you to a team member who can help with that right away.
What you configure
Set this up for your business
Greeting and voice
Set how the receptionist introduces your business and the voice it uses.
Knowledge Base content
Provide the FAQs, services and policies the agent is allowed to answer from.
Transfer and escalation rules
Decide which requests, keywords or situations should reach a person immediately.
Booking connection
Connect a supported scheduling workflow if the receptionist should offer appointments.
Ready to set this up for your own calls?
After the call
What Happens After the Call
- The call outcome, transcript and summary are made available where enabled.
- Captured details (contact info, reason for calling) are available for your team to follow up.
- Any booking, transfer or escalation that occurred is reflected in the call record.
Best-practice boundaries
When to Keep a Person Involved
- Keep a person involved for complaints, sensitive situations and anything outside your approved knowledge.
- Review transcripts periodically to confirm the agent is answering within the boundaries you set.
- Make transfer to a human easy to reach at any point in the call.
Go deeper
Related Reading & Setup
Compare with an AI Answering Service→See how overflow and after-hours coverage differs from a full front desk.Add AI Appointment Booking→Let the receptionist move eligible callers straight into a booked time.Configure call transfer rules→Decide exactly who a caller reaches and when.Build your Knowledge Base→The source the receptionist answers questions from.Read the AI receptionist guide→A longer walkthrough of how AI receptionists work.AI receptionist for trades & services→Front-desk coverage while you're on the tools.AI dental receptionist→How practices use a receptionist for patient calls.
Related industry examples
FAQ
AI Receptionist Questions
Related AI voice agents
Set up your ai receptionist and hear it first
Configure the agent for your business, test the behaviour, then decide when to put it in front of customers.