Phone System Integrations

For businesses with existing PBX or VOIP infrastructure, VoxLink.ai can integrate through SIP trunks or direct connections:

1. SIP Trunk

• How It Works: Configure your SIP credentials (server, username, password) directly in the dashboard. See our detailed SIP Integration Guide for step-by-step setup instructions.
• Inbound/Outbound: AI can pick up inbound calls from your PBX or place outbound calls using your existing number ranges.

2. Caller ID Forwarding

• If your PBX already handles call routing, pass the call to VoxLink.ai only when certain conditions are met (like after IVR selection).

3. Hybrid Model

• Some advanced setups keep human agents on your PBX but leverage the AI for high-volume or after-hours calls.
• Example: During business hours, normal agents handle calls. After hours, calls route to the AI assistant via SIP trunk.

4. Things to Note

• SIP sometimes requires opening firewall ports or whitelisting IPs.
• Carrier charges from your PBX provider still apply, plus any VoxLink.ai usage fees.

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For detailed setup instructions and best practices, visit our SIP Integration Guide.