Initial Message & Audio

The first few seconds of a call are crucial - they determine whether the customer stays on the line. You have two options for your assistant's first greeting: text-based initial message or custom initial audio.

Initial Message

This is the first thing your AI assistant says when starting a call. The message is read exactly as written, so:

Best Practices

1. Keep it Short

   • Aim for 5-10 seconds
   • Get to the point quickly
   • Avoid long company introductions

2. Write Exactly as Needed

   • Include proper diacritics (é, ñ, ü, etc.)
   • Use punctuation for proper pausing
   • Write numbers as they should be spoken

3. Example Formats

   Good:
   "Hi! This is Sarah from ABC Company. How can I help you today?"
   
   Better with pausing:
   "Hi! This is Sarah from ABC Company... How can I help you today?"
   
   With diacritics:
   "¡Hola! Soy María de ABC Company. ¿Cómo puedo ayudarte?"
   

Initial Audio

For the best first impression, you can use a pre-recorded audio file:

Benefits

• Professional quality
• Perfect pronunciation
• Human warmth
• Consistent delivery
• Higher customer retention

Setup Process

1. Record your greeting with a professional voice actor
2. Upload the audio file in assistant settings
3. Clone the same voice for the rest of the conversation
4. Enable initial audio playback

Best Practices

1. Recording Quality

   • Use professional equipment
   • Record in a quiet environment
   • Maintain consistent volume
   • Save in high quality format

2. Voice Matching

   • Use the same voice actor for cloning
   • Maintain consistent tone and style
   • Match energy levels

3. Content Guidelines

   • Keep under 10 seconds
   • Include company name
   • State purpose clearly
   • Sound welcoming

Example Script Structure

[Greeting] + [Company Name] + [Purpose/Question]

"Hello! This is ABC Company calling about your recent inquiry. How are you today?"

Combining Both Methods

You can set up both:

• Initial audio as primary greeting
• Initial message as backup
• System will use audio when available

Testing

Before going live:

1. Call your assistant
2. Listen for:
   • Clear pronunciation
   • Natural pauses
   • Proper volume
   • Smooth transition to AI conversation

Language Considerations

• Each language needs its own initial message/audio
• Use native speakers for recordings
• Consider regional accents
• Test with target audience

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Pro Tip: Record several versions of your initial audio and test which one gets better response rates.