New Patient Enquiries
Greet the caller, capture their details and record what they are enquiring about.
Dental · Industry
AI Voice Agents for Busy Dental Practices
Front desks get busy. VoxLink can take the first conversation when your team is with a patient - answering routine practice questions, handling new patient enquiries and capturing what reception needs to follow up.
Keep reception focused on patients while routine calls, new-patient enquiries and appointment requests still get answered.
New patient enquiryOn call
- CallerHi, I'm a new patient - are you taking bookings?
- VoxLinkWe are. Can I take your name and the best number for you?
- CallerAlso, is there parking near the practice?
- VoxLinkYes - off-street parking at the rear, entry from the laneway.
- Enquiry type
- New patient
- Captured
- Name · mobile · reason
- Answered from
- Approved practice knowledge
- Clinical questions
- Escalated to reception
The problem
Why Dental Calls Get Missed
Reception is chairside, sterilising or handling a payment when the phone rings.
New patient enquiries arrive during the busiest parts of the day and are easily lost.
The same handful of questions - location, parking, health fund, opening hours - repeat all day.
After-hours callers reach voicemail and often ring the next practice instead.
How VoxLink helps
Where VoxLink Helps
Appointment Conversations
Handle supported appointment requests, changes and cancellation messages as configured.
Routine Practice Questions
Answer opening hours, location, parking and payment questions from your approved knowledge.
Call Routing
Send the caller to the right person or team when reception should take the conversation.
Call journey
An Example Call
- 1
A prospective patient rings while reception is chairside.
- 2
VoxLink answers and identifies that this is a new patient enquiry.
- 3
It answers the caller's questions about location and opening hours from your approved practice knowledge.
- 4
It captures the patient's name, contact number and the reason for the enquiry.
- 5
It completes the supported next step - an appointment request or a message for reception.
- 6
Your team sees the structured outcome and follows up.
Set this up for your dental calls
Boundaries
Where a Person Takes Over
- VoxLink does not provide clinical advice, treatment guidance or triage of dental symptoms.
- Clinical questions are handed to your team according to the escalation rules you configure.
- Practice-specific policies are only used where you have added them to your knowledge base.
AI voice agents
Agents Used in Dental
Features
Features That Matter Here
FAQ
Dental Questions
Set up VoxLink for your dental calls
Configure the agent, test how it handles your real enquiries, then decide when to put it live.