General Setup Issues

Some common pitfalls when first configuring VoxLink.ai:

1. AI Not Responding or Call Dropping

• Check the System Prompt: Possibly missing instructions.
• Voice Activity Detection: If set too low or high, it may cause awkward silences or interruptions.
• Connection: If your internet or SIP trunk is unstable, calls might drop.

2. Not Receiving OTP (for Caller ID Verification)

• Carrier Blocks: Some operators filter out short codes or unknown international SMS.
• Try Alternate Method: Ask support if you can verify by a quick voice call or another phone line.

3. Credential Errors

• SIP: Wrong username/password? Double-check with your PBX provider.
• API/Webhooks: Ensure you copied the correct token or endpoint URL.

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Tip: Look at call logs for error codes if a call fails. Usually, it'll show a reason like "Number not found" or "Network unreachable."