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Trades & Services
AI Call Handling for Roofers Who Can't Always Stop to Answer
You are on a roof, harnessed up and unable to reach for the phone. VoxLink answers instead of voicemail, captures what the job is and where it is, and gives your team a clear next step.
Job enquiry captured
“We've got a leak in the roof and rain forecast tomorrow.”
- Job type
- Roof leak - active water ingress
- Suburb
- Toowong, QLD
- Preferred time
- Today or tomorrow
- Urgency
- Urgent
- Next step
- Emergency inspection requested
Sent to your teamSummary + SMS
Job types
Enquiries VoxLink Can Take for Roofing
- Leak repair
- Roof restoration
- Re-roofing
- Gutter replacement
- Storm damage
On the tools
You are on a roof, harnessed up and unable to reach for the phone.
- Leak repair
- Roof restoration
- Re-roofing
- Gutter replacement
- Storm damage
How the call goes
From Ring to Job Sheet
A worked example of a roofing enquiry handled while your team is on site.
- 1
The customer rings and says: “We've got a leak in the roof and rain forecast tomorrow.”
- 2
VoxLink records the job type - Roof leak - active water ingress.
- 3
It captures the location: Toowong, QLD.
- 4
It asks about timing and records “Today or tomorrow”.
- 5
It flags urgency as urgent.
- 6
It confirms the next step: emergency inspection requested.
- 7
Your team receives the summary and follows up.
Set this up for your roofing enquiries
Emergencies reach a person
Configure escalation so urgent calls are routed to whoever is on call.
You control the questions
The job types, timing questions and required details are all yours to define.
AI voice agents
Agents That Suit This Work
Features
Features to Set Up First
Call coverage
Calls VoxLink Can Help With
Leak repairs
Active or intermittent roof leak enquiries.
Roof restorations
Restoration and recoating enquiries for ageing roofs.
Re-roofing
Full re-roof enquiries, often after storm damage or age.
Gutter replacement
Gutter replacement requests, often tied to leaks.
Storm damage
Storm and wind damage enquiries needing urgent attention.
What Your AI Should Capture
- Property address and suburb
- Fault description - active leak, storm damage, ageing roof or gutter issue
- Urgency - is there active water ingress with rain forecast
- Roof type and approximate age where the caller knows it
- Access details for inspection, including any safety concerns on site
Emergencies and Safety
Active leaks during rain, storm damage exposing the roof, or callers reporting an unsafe roof structure should be escalated to a person immediately - VoxLink does not provide guidance on temporary repairs or safety while a caller is on or near a damaged roof.
See how call transfer routes urgent calls to a personFAQ
Roofing Questions
Answer every roofing enquiry, even on the tools
Set your job types and questions, test the agent, then let it take the calls you cannot.