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Trades & Services
AI Call Handling for Plumbers Who Can't Always Stop to Answer
You are under a sink, on a roof or elbow-deep in a drain when a new job calls. VoxLink answers instead of voicemail, captures what the job is and where it is, and gives your team a clear next step.
Job enquiry captured
“There's water coming up through the laundry drain.”
- Job type
- Blocked drain - laundry overflow
- Suburb
- Mitcham, VIC
- Preferred time
- As soon as possible
- Urgency
- Urgent
- Next step
- Emergency callout requested
Sent to your teamSummary + SMS
Job types
Enquiries VoxLink Can Take for Plumbers
- Blocked drains
- Burst pipe
- Hot water
- Taps & toilets
- Gas fitting
On the tools
You are under a sink, on a roof or elbow-deep in a drain when a new job calls.
- Blocked drains
- Burst pipe
- Hot water
- Taps & toilets
- Gas fitting
How the call goes
From Ring to Job Sheet
A worked example of a plumbers enquiry handled while your team is on site.
- 1
The customer rings and says: “There's water coming up through the laundry drain.”
- 2
VoxLink records the job type - Blocked drain - laundry overflow.
- 3
It captures the location: Mitcham, VIC.
- 4
It asks about timing and records “As soon as possible”.
- 5
It flags urgency as urgent.
- 6
It confirms the next step: emergency callout requested.
- 7
Your team receives the summary and follows up.
Set this up for your plumbers enquiries
Emergencies reach a person
Configure escalation so urgent calls are routed to whoever is on call.
You control the questions
The job types, timing questions and required details are all yours to define.
AI voice agents
Agents That Suit This Work
Features
Features to Set Up First
Call coverage
Calls VoxLink Can Help With
Blocked drains
Drain blockages, including signs of overflow or backup.
Burst pipes
Urgent leak and burst pipe calls needing fast attention.
Hot water
No hot water or hot water system fault enquiries.
Taps & toilets
Routine tap, toilet and fixture repair requests.
Gas fitting
Gas appliance and gas fitting enquiries.
What Your AI Should Capture
- Property address and suburb
- Fault type - blockage, burst pipe, no hot water, fixture or gas
- Whether water is actively leaking or the property has been shut off at the mains
- Urgency and whether the caller can wait for a scheduled slot
- Access details for a same-day or emergency callout
Emergencies and Safety
Active flooding, burst pipes, gas smells or suspected gas leaks should be escalated to a person immediately, and callers with a suspected gas leak should be directed to leave the property and contact the gas emergency line - VoxLink does not provide safety instructions for gas or flood emergencies.
See how call transfer routes urgent calls to a personFAQ
Plumbers Questions
Answer every plumber enquiry, even on the tools
Set your job types and questions, test the agent, then let it take the calls you cannot.