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Trades & Services
AI Call Handling for Electricians Who Can't Always Stop to Answer
You are in a roof space, on a switchboard or working live-safe when the phone rings. VoxLink answers instead of voicemail, captures what the job is and where it is, and gives your team a clear next step.
Job enquiry captured
“Half the power points in the house have gone out.”
- Job type
- Power fault - half circuit out
- Suburb
- Camp Hill, QLD
- Preferred time
- This afternoon
- Urgency
- Urgent
- Next step
- Callout requested
Sent to your teamSummary + SMS
Job types
Enquiries VoxLink Can Take for Electricians
- Power faults
- Switchboard upgrade
- Lighting install
- Safety switch
- Data & comms
On the tools
You are in a roof space, on a switchboard or working live-safe when the phone rings.
- Power faults
- Switchboard upgrade
- Lighting install
- Safety switch
- Data & comms
How the call goes
From Ring to Job Sheet
A worked example of a electricians enquiry handled while your team is on site.
- 1
The customer rings and says: “Half the power points in the house have gone out.”
- 2
VoxLink records the job type - Power fault - half circuit out.
- 3
It captures the location: Camp Hill, QLD.
- 4
It asks about timing and records “This afternoon”.
- 5
It flags urgency as urgent.
- 6
It confirms the next step: callout requested.
- 7
Your team receives the summary and follows up.
Set this up for your electricians enquiries
Emergencies reach a person
Configure escalation so urgent calls are routed to whoever is on call.
You control the questions
The job types, timing questions and required details are all yours to define.
AI voice agents
Agents That Suit This Work
Features
Features to Set Up First
Call coverage
Calls VoxLink Can Help With
Power fault calls
Circuits or outlets that have stopped working, sometimes urgent.
Switchboard upgrades
Enquiries about upgrading an old or unsafe switchboard.
Lighting installs
New lighting installation and replacement enquiries.
Safety switch issues
Tripping safety switches and related fault calls.
Data & comms
Data point and network cabling enquiries.
What Your AI Should Capture
- Property address and suburb
- Fault description - what has stopped working and when it started
- Whether the caller has already checked the switchboard or reset a safety switch
- Urgency - is this a safety concern or a routine upgrade/install
- Best callback number and access details if a same-day visit is needed
Emergencies and Safety
VoxLink does not provide electrical safety advice or attempt to talk a caller through a live fault. Power outages affecting safety, sparking, burning smells or exposed wiring should be escalated to a person immediately, and callers should be directed to call emergency services for immediate danger to life or property.
See how call transfer routes urgent calls to a personFAQ
Electricians Questions
Answer every electrician enquiry, even on the tools
Set your job types and questions, test the agent, then let it take the calls you cannot.