Your Questions
Define the qualifying questions the agent asks and the order it asks them.
Qualification
Qualify Enquiries While the Conversation Is Happening
Qualification usually happens after the fact, if at all. VoxLink asks your questions during the call and records the answers as structured fields, so your team can see what an enquiry actually is before they ring back.
Know which enquiries are worth calling back first, before your team even picks up the phone.
Structured captureCapturing
- CallerWe're after a quote for a full bathroom reno.
- VoxLinkHappy to help - whereabouts are you, and when were you hoping to start?
Enquiry type
Quote request
Location
Coburg, VIC
Timing
Within 4 weeks
Decision maker
Awaiting answer
Fields are captured as configured - no automatic score is applied.
Why it matters
Not Every Enquiry Deserves the Same Response
Teams call back in the order enquiries arrive, not the order that matters.
The questions asked vary between people and shifts.
Key details - budget, timing, location, intent - are missing at callback time.
Good enquiries go cold while someone works through the list.
Capabilities
Structured Capture, Every Call
Structured Fields
Answers are recorded as consistent fields rather than free-text notes.
Routing Signals
Captured values can drive transfer rules or the way an enquiry is handled.
Available to Your Team
Fields sit with the summary and can be sent to a connected CRM.
How it works
During the Call, Not After
- 1
The caller describes what they need.
- 2
The agent asks your configured qualifying questions naturally.
- 3
Each answer is captured into a structured field.
- 4
Configured conditions can transfer the call or flag the enquiry.
- 5
Your team receives the enquiry with the detail already attached.
Example workflow
Lead Qualification in a Real Conversation
A high volume of enquiries arrives on a general sales line.
The agent asks your configured qualifying questions during the call and records the answers as structured fields.
Your team calls back the enquiries that match your criteria first, with the qualifying detail already attached.
Where it fits
Where It Fits
High-volume enquiry lines
Sort genuine opportunities from general questions.
Quoting businesses
Capture scope, location and timing before a quote visit.
Sales teams
Give reps context before the callback.
Scoring and Interpretation
- VoxLink captures what the caller says; it does not apply an automatic lead score or ranking unless a scoring workflow has been implemented and verified for your configuration.
- Captured fields reflect the conversation, not external data sources that are not connected.
- Decisions about which enquiries to pursue remain with your team.
Use it inside
Related Solutions
Where it applies
Related Industries
Works with
Connected Features & Agents
More Automation & Intelligence
Related Platform Features
Keep exploring
FAQ
Lead Qualification Questions
Set up Lead Qualification for your business
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.