Pricing stays with you
VoxLink only states pricing you have approved in your knowledge base. Anything else is captured for your quote.
Trades & Services
AI Call Handling for Air Conditioning & HVAC Technicians Who Can't Always Stop to Answer
You are in a ceiling cavity or on a rooftop unit when the next call comes in. VoxLink answers instead of voicemail, captures what the job is and where it is, and gives your team a clear next step.
Job enquiry captured
“Our ducted system is blowing warm air and it's 36 degrees.”
- Job type
- Ducted system - no cooling
- Suburb
- Kellyville, NSW
- Preferred time
- Today if possible
- Urgency
- High
- Next step
- Priority service slot requested
Sent to your teamSummary + SMS
Job types
Enquiries VoxLink Can Take for Air Conditioning & HVAC
- Split system install
- Ducted service
- Breakdown repair
- Filter & maintenance
- Commercial HVAC
On the tools
You are in a ceiling cavity or on a rooftop unit when the next call comes in.
- Split system install
- Ducted service
- Breakdown repair
- Filter & maintenance
- Commercial HVAC
How the call goes
From Ring to Job Sheet
A worked example of a air conditioning & hvac enquiry handled while your team is on site.
- 1
The customer rings and says: “Our ducted system is blowing warm air and it's 36 degrees.”
- 2
VoxLink records the job type - Ducted system - no cooling.
- 3
It captures the location: Kellyville, NSW.
- 4
It asks about timing and records “Today if possible”.
- 5
It flags urgency as high.
- 6
It confirms the next step: priority service slot requested.
- 7
Your team receives the summary and follows up.
Set this up for your air conditioning & hvac enquiries
Emergencies reach a person
Configure escalation so urgent calls are routed to whoever is on call.
You control the questions
The job types, timing questions and required details are all yours to define.
AI voice agents
Agents That Suit This Work
Features
Features to Set Up First
Call coverage
Calls VoxLink Can Help With
Breakdown calls
No-cooling or no-heating calls, often on extreme-temperature days.
Split system installs
New install enquiries with room size and system type questions.
Ducted servicing
Scheduled or reactive servicing requests for ducted systems.
Filter & maintenance
Routine maintenance and filter-clean bookings.
Commercial HVAC
Enquiries from commercial sites needing larger-scale service.
What Your AI Should Capture
- Property or site address and suburb
- System type - split system, ducted or commercial
- Fault description in the caller's own words (e.g. no cooling, strange noise, warm air)
- Urgency - is it a breakdown in extreme heat or a scheduled service
- Preferred timing and whether someone will be on site to provide access
Emergencies and Safety
Gas and refrigerant faults, burning smells or electrical hazards from HVAC equipment should always be escalated to a person immediately - VoxLink is not a substitute for emergency trade response.
See how call transfer routes urgent calls to a personFAQ
Air Conditioning & HVAC Questions
Answer every air conditioning & hvac enquiry, even on the tools
Set your job types and questions, test the agent, then let it take the calls you cannot.