Post-Call Messages
Send a configured message after a call completes.
Messaging
Continue the Conversation With SMS
Some things are better in writing. Where SMS is enabled for your workspace, VoxLink can send a configured message after a call so the caller has the confirmation, link or detail they need.
Give callers a written record of what was agreed, without asking your team to send it manually.
Call + follow-up SMSCall ended
- Call outcome
- Booking request created
- Captured
- Name · mobile · preferred time
- Template
- Post-call confirmation
Thanks for calling. We've put Thursday 9:15am forward for your hot water repair and will confirm shortly. Reply to this number if the time no longer suits.
Sent where SMS is enabled · delivery not guaranteed
Why it matters
Spoken Details Get Lost
Callers forget the time, address or reference they were given.
Staff manually text confirmations after the fact, or forget to.
Links and instructions are hard to convey by voice.
There is no written record of what the customer was told to expect.
Capabilities
Message Behaviour You Configure
Your Content
Define the wording, including details captured during the conversation.
Links and References
Give the caller something to click or quote rather than remember.
Per-Agent Control
Enable messaging only on the agents and workflows where it belongs.
How it works
How Follow-Up Works
- 1
The agent completes the call and captures the required details.
- 2
A configured message template is selected for that outcome.
- 3
Captured details are inserted into the message.
- 4
The message is sent to the caller's number where SMS is enabled.
- 5
The message sits with the call record for your team.
Example workflow
SMS in a Real Conversation
A booking is confirmed by phone with a specific time and address.
The agent completes the call, selects the configured message template and inserts the captured details.
The caller receives a written confirmation they can refer back to, without a manual follow-up.
Where it fits
Where It Fits
Booking confirmations
Send the time and location in writing after the call.
Enquiry follow-up
Provide a link or reference the caller can use later.
Next-step reminders
Confirm what the customer needs to do before an appointment.
What SMS Does Not Claim
- We do not claim bulk marketing messaging, two-way SMS conversations or guaranteed delivery unless those capabilities are confirmed for your account.
- Delivery depends on carriers and the recipient's handset and is outside our control.
- Messaging obligations, including consent and unsubscribe requirements under Australian law, remain your responsibility.
Use it inside
Related Solutions
Where it applies
Related Industries
Works with
Connected Features & Agents
More Automation & Intelligence
Related Platform Features
Keep exploring
FAQ
SMS Questions
Set up SMS for your business
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.