Can VoxLink take law firm enquiries?

Yes. It can capture new enquiry details consistently and answer administrative questions from your approved firm information.

Does it provide legal advice?

No. Requests for legal advice are escalated to your practitioners.

Can it book appointments?

It can progress supported appointment workflows where configured, or capture the request for your team.

How is confidentiality handled?

Recordings, transcripts and captured information are scoped to your workspace and access-controlled.

Can we control the intake questions?

Yes. You define the questions and the order in which they are asked.

Legal · Industry

AI Voice Agents for Law Firm Enquiries

New enquiries arrive while your practitioners are in court, in conference or with a client. VoxLink can capture the enquiry consistently, answer administrative questions and hand anything requiring advice straight to your team.

Capture new enquiries consistently without asking AI to provide legal advice.

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Enquiry intakeOn call

Caller name: Captured
Contact number: Captured
Nature of enquiry: General description captured
Preferred contact time: Captured

CallerWhat do you think my chances are?
VoxLinkThat's a question for one of our solicitors - I'll pass this straight through.

Advice request → practitioner

The problem

Intake Is the Weak Point

Enquiries come in when nobody is free to take them properly.
Intake questions are asked differently by different people.
Callers expect a response quickly and will ring another firm otherwise.
Administrative questions consume time that should go to matters.

How VoxLink helps

Where VoxLink Helps

New Enquiry Capture

Ask your intake questions the same way every time and record the answers.

Administrative Questions

Answer questions about hours, location and process from approved firm information.

Appointment Requests

Progress supported appointment workflows or capture the request for your team.

Escalation

Route anything that requires a practitioner to the right person.

Call journey

Advice Requested, Human Handover

1
A prospective client rings the firm.
2
VoxLink captures their name, contact details and the general nature of the enquiry.
3
It answers administrative questions from your approved firm information.
4
The caller asks for legal advice.
5
VoxLink hands the conversation to your team under your configured escalation rules.
6
The practitioner receives the captured intake detail before the callback.