Per-Agent Configuration
Enable a supported language on the agents where you want it.
Languages
Speak With Customers in Supported AI Voice Languages
Australian businesses serve customers who do not all speak English at home. VoxLink agents can be configured to speak in supported languages, so the conversation happens in a language your caller is comfortable with.
Let callers who are more comfortable in another language get through in that language.
Language configurationPer agent
Agent language
Enabled for this agentSupported languages confirmed per account
- Greeting
- Reviewed for this language
- Knowledge
- Reviewed for this language
- Mid-call switching
- Only if verified
- Test calls
- Completed before enabling
Why it matters
Language Should Not Be a Barrier to Being Served
Callers drop off when they cannot get through in a language they are comfortable with.
Recruiting for language coverage across all hours is difficult.
Different lines and locations serve different communities.
Teams need control over which languages are actually offered.
Capabilities
Language Behaviour You Control
Consistent Conversation Design
Your instructions, knowledge and actions apply to the conversation regardless of the language enabled.
Dedicated Lines
Run a separate line and agent for a specific language where that suits your customers.
Test Before Enabling
Review the behaviour with test calls before putting a language configuration live.
How it works
Setting Up a Language
- 1
Check which languages are supported for your account.
- 2
Enable a supported language on the agent you want to use it.
- 3
Review the greeting, instructions and knowledge for that conversation.
- 4
Run test calls and review the transcripts.
- 5
Enable the agent for real callers.
Example workflow
AI Voice Languages in a Real Conversation
A multicultural service area has customers who prefer a supported language other than English.
The team confirms the language is supported for the account, enables it on the relevant agent, and reviews the greeting and knowledge for that language.
Callers in that community are served in a supported language instead of dropping off.
Where it fits
Where It Fits
Multicultural service areas
Offer a language your local customers commonly speak.
Dedicated language lines
A separate number and agent for a specific community.
Support conversations
Handle routine support enquiries in a supported language.
What We Do Not Claim
- We do not publish a language count or claim support for every language or dialect.
- We do not claim automatic mid-call language switching or automatic language detection unless it has been verified for your configuration.
- Language support is confirmed with our team for your account before you rely on it.
Use it inside
Related Solutions
Where it applies
Related Industries
Works with
Connected Features & Agents
More Voice & Calling
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FAQ
AI Voice Languages Questions
Set up AI Voice Languages for your business
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.