Instructions
Define how the agent behaves, what it asks and what it must not do.
Platform
Build and Adjust AI Call Workflows Without Traditional Development
The people who know how your calls should go are rarely developers. VoxLink puts instructions, knowledge, actions and testing in one workspace, so the person who owns the conversation can change it.
Let the person who owns the conversation change it directly, instead of waiting on a development queue.
Workflow builderDraft saved
Instructions
How the agent behaves
Knowledge Base
What it can answer from
Actions
What it is allowed to do
Test Agent
Try it before customers do
Run test callTest Agent
Why it matters
Change Requests Should Not Need a Release
Small wording changes wait behind a development queue.
The team closest to customers cannot adjust the script.
Testing a change means putting it in front of real callers.
Nobody is sure what the agent will actually do after an edit.
Capabilities
What You Build In
Knowledge Base
Attach the approved content the agent can answer from.
Actions
Configure the steps the agent can take, such as capturing fields or requesting a booking.
Test Agent
Try the conversation yourself before any customer hears it.
How it works
Edit, Test, Enable
- 1
Open the agent and adjust its instructions.
- 2
Add or update the knowledge it can answer from.
- 3
Configure the actions it is allowed to take.
- 4
Run the test agent and review the transcript.
- 5
Enable the change for real calls when you are satisfied.
Example workflow
No-Code Platform in a Real Conversation
A seasonal offer needs to be reflected in the agent's greeting this week.
The operations lead updates the agent's instructions and knowledge, runs the test agent, and reviews the transcript.
The change is live for real callers the same day, without a development release.
Where it fits
Where It Fits
Operations teams
Own the conversation without raising a ticket.
Agencies and partners
Configure agents for multiple clients from one workspace.
Seasonal changes
Update hours, offers and messaging quickly.
What No-Code Means Here
- No-code covers configuration of agents, knowledge and supported actions - it does not mean every possible integration exists without work.
- Actions are limited to those implemented and verified for your workspace.
- Testing before enabling a change is your responsibility and is strongly recommended.
Use it inside
Related Solutions
Where it applies
Related Industries
Works with
Connected Features & Agents
More Automation & Intelligence
Related Platform Features
Keep exploring
FAQ
No-Code Platform Questions
Set up No-Code Platform for your business
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.