A manager needs to check what was promised on a call from last week.
Records
Turn Supported Calls Into Searchable Conversation Records
What was actually said matters. Where recording is lawful for your business and configured in your workspace, VoxLink can produce transcripts you can read, search and review instead of replaying audio.
Turn calls into a readable, searchable record instead of audio nobody has time to replay.
Transcript recordRecording on
Search this transcript
- 00:04
- VoxLinkThanks for calling - how can I help today?
- 00:09
- CallerI need someone to look at a leaking tap.
- 00:16
- VoxLinkNo problem. What suburb are you in?
- 00:21
- CallerMitcham.
Automated transcription - a working record, not a certified verbatim document.
Why it matters
Audio Alone Is Hard to Work With
Finding one detail means replaying an entire call.
Notes taken during a call are inconsistent and incomplete.
Reviewing quality across many calls is slow.
Recording obligations differ and need to be configured deliberately.
Capabilities
What You Get After a Call
- Transcripts
- A readable record of supported calls with speaker labels.
- Search
- Find calls and moments by the words that were used.
- Review Workflow
- Read the conversation rather than replaying audio to check an outcome.
- Configurable Scope
- You decide which agents and lines have recording enabled.
01
02
03
04
How it works
How a Record Is Produced
- 1
Confirm recording is lawful and appropriate for your business and callers.
- 2
Enable recording on the agents and lines you choose, with the disclosure wording you require.
- 3
Supported calls are processed into a transcript.
- 4
Your team reads, searches and reviews the record.
- 5
Related summaries and captured details sit alongside it.
Example workflow
Call Recording & Transcription in a Real Conversation
They search the transcript by the words used instead of replaying the recording end to end.
The detail is found in seconds and the outcome is confirmed without listening to the whole call.
Where it fits
Where It Fits
Quality review
Check how conversations are being handled without listening end to end.
Dispute clarification
Refer back to what was said on a supported call.
Agent tuning
Use real transcripts to improve instructions and knowledge.
Accuracy and Lawful Use
- Transcription is automated and will not be perfectly accurate. Treat transcripts as a working record, not a certified verbatim document.
- Recording is not enabled everywhere by default and is not available on every call path.
- Recording and notification obligations under Australian law remain your responsibility. Configure disclosure and retention to suit your obligations.
Use it inside
Related Solutions
Works with
Connected Features & Agents
More Voice & Calling
Related Platform Features
Keep exploring
FAQ
Call Recording & Transcription Questions
Set up Call Recording & Transcription for your business
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.