Sales Enquiries
Capture what the customer is interested in and route the enquiry to your sales team.
Automotive · Industry
AI Voice Agents for Automotive Customer Calls
Dealership and workshop phones ring constantly. VoxLink can answer sales enquiries, take service booking requests, respond to routine questions and capture the vehicle detail your team needs before they call back.
Keep sales and service enquiries moving while advisers and technicians are already with customers.
Service enquiryOn call
ServiceSalesParts enquiry
- Vehicle
- Captured - make & model
- Registration
- Captured
- Service required
- Logbook service
- Preferred day
- Tuesday, morning drop-off
Diagnostic opinions and repair pricing are left to your technicians.
The problem
Two Phone Lines, One Team
Sales and service enquiries compete for the same attention.
Service advisers are with customers at the counter when the phone rings.
Callers ask the same questions about hours, location and service intervals.
Vehicle details captured on the run are incomplete when the callback happens.
How VoxLink helps
Where VoxLink Helps
Service Booking Requests
Take the vehicle details and preferred timing, and progress supported booking workflows.
Routine Questions
Answer opening hours, location and process questions from your approved information.
Follow-Up
Support configured follow-up conversations where you have enabled them.
Call journey
A Service Call
- 1
A customer rings about a service.
- 2
VoxLink identifies whether the call is sales or service.
- 3
It captures the vehicle make, model and registration where you require it.
- 4
It records the service required and the customer's preferred timing.
- 5
It progresses the supported booking workflow or captures the request.
- 6
The service team receives a structured enquiry ready to action.
Set this up for your automotive calls
Boundaries
Where a Person Takes Over
- Diagnostic opinions and repair advice are left to your technicians.
- Quoted pricing is only stated where you have approved it in your knowledge base.
- Finance, trade-in and negotiation conversations are routed to your team.
AI voice agents
Agents Used in Automotive
Features
Features That Matter Here
FAQ
Automotive Questions
Set up VoxLink for your automotive calls
Configure the agent, test how it handles your real enquiries, then decide when to put it live.