Approved Voice Source
Create a voice from a source you are authorised to use, with consent recorded before setup.
Voice studio
The voice your callers hear sets the tone for the whole conversation. VoxLink lets you create and assign an agent voice from an approved source, preview it before it goes anywhere near a customer and change it when your brand does.
Give every line of your business the same recognisable voice instead of a generic default.
Voice A - Reception
AssignedPreview sample line · 0:06
Why it matters
A generic stock voice can feel at odds with how your business actually speaks.
Different agents may need different tones - reception, support, outbound follow-up.
Teams want to hear the voice before it is put in front of customers.
Voice choices need to be documented and reversible, not locked in.
Capabilities
Create a voice from a source you are authorised to use, with consent recorded before setup.
Listen to sample lines in the studio and compare options before assigning anything.
Apply a voice to the specific agents you choose rather than across the whole workspace.
Swap or retire a voice as your brand, team or use case changes.
How it works
Confirm you have the right to use the voice source and record that consent.
Add the approved source in the voice studio.
Preview sample lines and adjust your selection.
Assign the voice to the agents where you want it used.
Test the agent end to end before enabling it for customers.
Example workflow
A clinic wants its after-hours line to sound like the same practice callers hear during the day.
The team adds an approved voice source in the voice studio, records consent, previews sample lines and assigns the voice to the after-hours agent.
Callers hear a consistent, approved voice whether they call during the day or after hours.
Where it fits
A consistent voice for reception and answering, so every caller hears the same tone.
A calmer, slower voice profile for customer support work.
A recognisable voice for permitted follow-up conversations.
Consent and Responsible Use
Use it inside
Where it applies
Works with
More Voice & Calling
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FAQ
Configure the agent, test how it behaves on real conversations, then decide when to enable it for customers.